PAYMENT

All payments are processed in rubles (VAT free).

 

WORLDWIDE – we accept the following payment methods:

1. By credit card while placing the Order. We accept all payments are processed by Limited Liability Company Non-bank Credit Organization “Yoo.Money” with acceptance:

  • Visa International

  • MasterCard International

  • Maestro

  • Amex

  • JCB

  • Diners Club International

To proceed a payment, you will be redirected to LLC Non-bank Credit Organization “Yoo.Money” secure payment gate. If your bank supports a safe transfer method of Internet payment Verified By Visa or MasterCard SecureCode you will also need to enter a special password. Privacy of the personal information is secured by LLC Non-bank Credit Organization “Yoo.Money”. 

  • chose "Checkout / Оформить" button on the bag page

  • fill in personal details & chose delivery methods 

  • on the payment page, you will need to choose "Yoo Money Checkout”

  • you will be redirected to secure server of LLC Non-bank Credit Organization “Yoo.Money”

  • it is needed to put your card details

  • after all, you will receive an email with payment confirmation and the order details

 

2. Via the Customer's PayPal account:

- once the order has been checked-out you need to choose PayPal button

- you will be transferred to PayPal payment page automatically 

- after entering the required details and confirm the payment you will receive information on the payment order status and next steps

- if you already have a PayPal account, after logging in, you just need to confirm payment details

 

MOSCOW AND MOSCOW REGION – additional method:  

By cash or credit card to courier upon the delivery (acceptable for Moscow and the Moscow region).

 

DELIVERY

WORLDWIDE DELIVERY

Estimated Delivery Times:

  • Standard delivery – 5–10 working days. The cost of delivery will be RUR 3200 (€39 or $43)

  • Express delivery – 2–3 working days. The cost of delivery will be RUR 6700 (€81 or $89)

If you need any help – please contact customer services to discuss. 

Call center: + 7 (499) 390 72 18 / Whats app: +7(926)3383015 / Email: sale@izbarouge.com

 

MOSCOW

· delivery is carrying out by in-house delivery service – we will try to offer you the most comfortable time frame

· delivery service cost - 600 rur (€6 or $7)

· standard delivery time: Monday to Friday from 9 am to 6 pm

· delivery at other convenient time can be agreed additionally, please contact our Call center: + 7 (499) 390 72 18

Delivery is guaranteed within 1–2 business day for Moscow if order placed before 3 pm Monday – Thursday. 

Estimated Delivery Times: 1–2 business day

 

MOSCOW REGION

· delivery is carrying out by in-house delivery service – we will try to offer you the most comfortable time frame

· standard delivery time: Monday to Friday from 9 am to 6 pm

· delivery at other convenient time can be agreed additionally, please contact our Call center: + 7 (499) 390 72 18

Delivery is guaranteed within 1–2 business day for the Moscow region if order placed before 3 pm Monday – Thursday. 

Estimated Delivery Times:

  • 2 business days – the cost of delivery will be RUR 750 (€9 или $10)

 

RUSSIAN REGION

For Russian regions approximate time of delivery is 2–5 working days. For Expedited international delivery is available at a cost – please contact customer services to discuss this option.

Estimated Delivery Times:

  • Standard delivery – 2–5 working days – the cost of delivery will be RUR 1500 (€18 or $20)

  • Express delivery – 1–3 working days is also available for RUR 4000 (€48 or $53)

 

NOTES

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

If you provide an email address you will be provided with delivery notification and a tracking number.

 

If you have any questions, please don’t hesitate to email: sale@izbarouge.com.

 

INTERNATIONAL DELIVERIES ONLY

This information is only relevant for deliveries made outside Russia.

Please note that all shipments outside Russia may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of IZBA rouge products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from IZBA rouge online site you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount.

Therefore, we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. IZBA rouge is not responsible for any delays caused by destination customs clearance processes.